Prints, Stationery and Tea Towels

Prints are made to order. Please allow on average 1-3 days from ordering for printing. Please note all shipping materials used by Studio Mel Sky are recyclable and/or compostable including any stickers and tape.  

Other products such as tea towels, cards, notebooks and wrapping paper come direct from Studio MelSky and will be posted within 1-3 days from ordering. Please note wrapping paper will be folded into A4 size for postage.

A flat rate of $10 applies to all orders however postage and handling within Australia is free for orders over $50. We use Australia Post. Keep in mind that during the Covid-19 pandemic shipping is taking longer than expected. We do not offer express shipping during this time as delivery times can not be guaranteed. 

International shipping is offered to select locations at a fee based on your location. If you do not see your location in the cart please contact us and we will see what is possible. We also sell selected items and designs on Etsy, RedBubble and Society 6 which may suit your shipping location better.

Original Artworks

Shipping for original artworks is free for Australia wide. Local pick up in Maldon, Victoria is available.

 

Original artworks are carefully custom packaged for safe shipping. I use Australia Post or a courier service depending on size of your artwork, with insurance and signature on delivery. 

 

This item is fragile and will be shipped with reused bubble wrap. Please recycle or reuse. All other packaging is recyclable and/or compostable. 

 

Keep in mind that during the Covid-19 pandemic shipping is taking longer than expected. We do not offer express shipping during this time as delivery times can not be guaranteed. 

Hand painted Pots

Please note all shipping materials used by Studio Mel Sky are recyclable and/or compostable including any protection around your pot, stickers and tape.  

A flat rate of $25 applies to all orders as this is a heavy item. Local pick up is available from Maldon, Victoria. We use Australia Post. Keep in mind that during the Covid-19 pandemic shipping is taking longer than expected. We do not offer express shipping during this time as delivery times can not be guaranteed. 

Mugs

For Mugs we use Printful to print and fulfil these orders on demand. These are printed and shipped from Brisbane. To view Printful's process and policies on sustainability please click here.

A flat rate of $10 applies to all orders however postage and handling within Australia is free for orders over $50. Keep in mind that during the Covid-19 pandemic shipping is taking longer than expected. Your order will be sent out on average within 3-5 days of ordering. Not all items will be shipped together. If you order other products along with a mug these will be shipped direct from Studio Mel Sky and mugs products from the Printful warehouse. 

International shipping is offered to select locations at a fee based on your location. If you do not see your location in the cart please contact us and we will see what is possible. We also sell selected items and designs on Etsy, RedBubble and Society 6 which may suit your shipping location better.

Customs fees:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees. These are payable by you. 

Order never arrived:

If your order didn't end up arriving, be sure to let us know asap!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be 100% at your cost. I take no responsibility for wrong addresses. Once an item is sent there is no way of retrieving it and the item will be sent to the address that is on the payment receipt.

If the shipping address was correct, get in touch with us at hello@studiomelsky.com noting your order number. We'll see what can be done.

Returns, exchanges and refund policy:

I don't accept returns, exchanges or cancellations for prints. If you receive your item and it is damaged, please and email at hello@studiomelsky.com along with a picture and we can discuss a solution.

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